Privacy Policy

Privacy Policy

We do our best to ensure that the site operates properly, but if you encounter any problem, please notify us as soon as possible by email: reservations@mano.co.il

 

Articles of Association for use of the site

In these Articles of Association: “content” means data, notices, content, text, pictures and/or audio, which will be made available to users of the website by any means, inter alia end devices, either current or which become available in the future, whether owned by Mano Maritime Ltd. or owned by a third party, which allows Mano Holidays Ltd. to use it.

In these Articles of Association: The Site reservations@mano.co.il (hereinafter: “the site”), operated by Mano Holidays Ltd. and any affiliated company (hereinafter: “the Company”), used as an e-commerce site for the purchase of various products and/or services by internet users.

These Articles of Association supersede all other specific regulations appearing on the website in the event of a contradiction or discrepancy between the terms of these Articles of Association and the terms of the other regulations.

What is mentioned in said specific regulations will supersede what is mentioned in these general regulations with respect to services.

What is mentioned in these Terms of Use is worded in the masculine gender solely for the purpose of convenience but refers to both genders equally.

Use of the Site

Use of the Site and/or the purchase of a product and/or a service by means of the Site constitute (shouldn’t your agreement to accept and conduct yourself pursuant to these Articles of Association. Therefore, read these Articles of Association in full and with care. If you do not agree to any of the terms of the Articles of Association, you are requested not to make any use of the Site. Use of the Site and/or the carrying out of purchases by you means that you fully agree to what is mentioned in these Articles of Association.

Use of the Site and its content is provided as is based on company decisions, and you will have no claim, suit, or demand against the Company for the nature of the use, the restrictions, or the responses arising from publication on the Site and on the end devices. Use of the content presented on the Site on end devices and the site services will therefore be at your sole and full responsibility.

The Company website is restricted to personal use and may not be used for any commercial use without the explicit written consent of the company.

A user of the Site is completely prohibited from making any changes or copying, distributing, broadcasting, presenting, duplicating, publishing, issuing a license, creating derivative jobs, or selling an item from the items of information, content, products, or services originating on the Company website.

The Company has the right, from time to time, to close the site and change the structure, appearance, and availability of the services and content offered, without the need to give you any prior notice. Therefore, you will have no claim, suit, or demand against the Company in this matter.

The presence of a particular link on the Company Site does not indicate that the content of the linked site is reliable, full, or up to date, and the Company shall bear no liability in this respect.

The Company does not assure that the links found on the Site will be operating and will lead you to an active website. The Company has the right to remove previously included links or refrain from adding new links.

You may find that the content on the Site does not meet your needs, or that you object to it, or that you believe it is infuriating, annoying, improper, illegal, or immoral. The Company bears no responsibility for the content, data, or visual elements on the linked sites, and bears no liability for any consequences caused from their use or reliance on them.

Without derogating from what is mentioned above, the company bears no liability for any damage, direct or indirect, caused to you or your property from the use of or reliance on information and content appearing on sites you will reach via or through the use or existing links on the company site and/or for the use of or reliance on information and content published on the site by third parties.

The Company will make every effort to fix malfunctions on the Site within a reasonable period of time but will not be liable for any damage caused as the result of a crash of the Site and/or any other disruption in its operation.

The Company does not guarantee that the services offered on the site will not be disrupted, provided in an orderly manner, without breaks or disturbances and/or that they will be immune from illegal hacking of the Company’s computers, flaws, malfunctions in hardware or software or communications lines at the Company or any of its suppliers, or will be harmed from any other reason, and the Company will not be liable for any damage, direct or indirect, mental anguish, and so forth caused to you or your property as a consequence thereof.

The prices and availability of the products and/or the services sold through the Site are liable to change from time to time. In cases of discrepancies between the prices and/or availability of the products and/or the services, the information provided you by the Company Sales Department is the fixed information.

If an error occurs in the description and/or the price of a product and/or service presented on the Site, this is not binding on the Company, but the customer will have the right to cancel the transaction.

The presentation of products and/or services on the Site does not express an opinion about their nature or quality. Pictures of products and/or services on the Site are solely for illustration, and there may be differences between the pictures shown on the Site, in whole or in part, and products and/or services actually sold.

Registering for services

Some of the services on the Company Site, including the use of email services, require registration.

You will have to provide personal information as part of the registration, such as your name, ID number, address, how to contact you, email address, and your credit card. The mandatory fields will be explicitly marked.

Without providing the data requested in the mandatory fields, you not be able to register for services requiring registration.

Since the Company will only ask for information needed for the service for which you are registering, for some services, you will be asked to provide additional data required by the nature of the service.

On the registration form, it is necessary to provide details of the order, verify and complete the customer details, method of payment, etc. Submission of false details is a criminal offense liable to result in legal proceedings.

The Company computer records about actions undertaken via the Site will be prime facie evidence of willingness to proceed.

By law, you are not required to provide the information, but without doing so, you will not be able to use these services.

Privacy

The Site uses automated tools to identify use of the Site and to improve the user experience. These tools collect general data about you and your use of the Site. This information includes, inter alia, the website address from whence you came to the Site, the date of your visit, and your browser. This data does not identify you personally. The Company also uses data files, known as cookies. These files help track the preferences of visitors and improve the user experience of the Site. For example, the cookies make it possible to save the information you have filled out on various forms, saving you the need to fill out the information again on your subsequent visit. If you do not wish to receive cookies, you can block them by changing your browser definitions.

Mano Holidays Ltd. respects your privacy and is committed to keeping the protection of privacy rules accepted in Israel. The Site does not collect identifying personal information about you, unless you provide this information at your own volition when filling out a form on the Site, such as the create contact form or reservation form, which require identifying personal details. The information you provide when registering for services on the sites will be kept in the Company database for the purpose of managing relations and customer services of the Company and its suppliers, operational needs, marketing, and statistics, including data processing, direct mailing, and data transfer to affiliated companies for these purposes and for Company management of reservations and payments, everything subject to the law. By law, you are not required to provide the information, but without doing so, you will not be able to use these services.

Upon registration in the Company database, the Company will have the right to send you, from time to time, by email, information about its services as well as marketing information and advertisements – whether information that the Company publishes itself or information that the Company receives for delivery from other advertisers.

This information will be sent to your e-mailbox. If you do not want to continue receiving commercial information as mentioned, you may, at any time, cancel your consent by contacting the Company, and cease receiving commercial information.

Information security

The Company applies information security procedures and systems on its sites. While these procedures and systems reduce the risks of unauthorized access to Company computers, they are not foolproof. Therefore, the Company does not guarantee that the services on its sites will be completely immune from unauthorized access to data stored on them.

Right to review information

Pursuant to the Protection of Privacy Law, 5741-1981, every person has the right to review, personally or by his representative with written authorization or guardian, information held in databases. A person reviewing the information and finding it incorrect, incomplete, unclear, or out of date has the right to contact the database owner with a request to correct or delete the data. If the database owner refuses to fulfill the request, it must notify the applicant in the manner and way stipulated in the regulations.

If the database owner refuses to allow review or notifies that it refuses to correct or delete data, the applicant has the right to appeal to the Magistrates Court the manner and way stipulated in the regulations.

Intellectual Property

All copyrights on the Company website, inter alia, its design, and all content, application, graphic file, texts, computer code, and any other material included therein belongs exclusively to the company and/or its content providers and/or business partners, as the case may be.

Do not copy, distribute, present publicly, translate, or deliver to a third party any part of what is mentioned above without obtaining the explicit advance written consent of Mano Holidays Ltd.

The name of the Company, the domain name of the Site, and trademarks (whether registered or not registered) of the company are the exclusive intellectual property of Mano Maritime Ltd.

Freedom of expression is a cornerstone of the site, but so is keeping the laws of the State of Israel.

Therefore, you will refrain from publishing on the site the following content (notices, pictures, files of different kinds, links, texts, and any other information):

Content with a gross sexual nature, threats, racism, slander, encouragement of incitement, criminal or civil offenses, infringements of privacy, material that harms or offends public sensitivities, and content that violates the law in any way; content of a commercial character and/or includes any advertising information; content whose intellectual property rights do not belong to you; content containing computer viruses of any kind.

The Company reserves the right to refuse to publish any content which in its opinion violates any of the conditions mentioned above and/or which is liable to harm the site and/or any third party, and it has the right to delete such content at any time.

Remember, content delivered for publication will be exposed to all internet users, and the Company cannot know what responses you are liable to receive as a result of providing content, who will respond and how. Therefore, the Company will bear no liability toward you or anyone on your behalf for these responses, or for any of the consequences to you or your property as a result of the responses mentioned above.

You should know that the sending of content for publication at the Company grants the Company a free license, unlimited in time, to present, duplicate, copy, distribute, market, and make any other use of it at the company’s discretion (for elaboration, see the headline, Intellectual Property, hereinabove).

This means that you do not and will not have the right in future to any payment for any content you provide for publication.

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Please note that the Company reserves the right to change, at its discretion, and without obtaining the consent of the user, the Terms of Use of the Site.

You may read the latest version of the Terms of Use whenever you enter the Site.

For any questions about use of the Mano Holidays Ltd. website, you may contact Company representatives at email: reservations@mano.co.il .

The Company will make every effort to handle your inquiry as quickly as possible.

Mano Holidays Ltd.is Acting as booking agent for the service provider – Dan Hotels Ltd.

The company did not act as a messenger in the name of clients and brings obligational legal communication between the clients and Dan hotels Ltd. As a service provider in actual fact.

Therefore, the company isn’t responsible on people actions, including the action of the service provider. Mano holidays Ltd. Isn’t responsible for any disruptions, defects, non-compliance or supply of the service in whole or in partial way.

Any order obligated under the instruction and term and condition of Dan hotels Ltd. (On terms – “the Company”) how activities the hotel Mirabelle Plaza, following the relevant parts of terms and conditions:

 

Ordering vacation packages:

4.1 Ordering vacation packages with Dan Hotels through the Site is a process that is as equally binding as ordering rooms by any other means, including with the Company’s reservation center.

4.2 Method of purchasing: the purchase process through the Site will be implemented by means of a credit card whereby it is possible to buy a vacation package through the site by the use of a valid credit card from one of the companies detailed hereunder: VISA C.A.L., VISA Leumi, Diners Club, American Express, Isracard and MasterCard. Dan Hotels may also facilitate a reservation without a credit card whilst specifying the method of payment to secure the reservation.

4.3 It is clarified that the quotation for the vacation package that appears on the Site will only be valid for the date that it is produced by the Site software.

4.4 The Company is allowed to refuse to confirm the purchase of a vacation package for any reason whatsoever, at its exclusive discretion, and the buyer will have no demand and/or claim and/or suit against the Company in the matter.

Details of the person purchasing a vacation package:

5.1 At the time of placing an order for a vacation package through the Site and making a reservation as detailed hereunder, the buyer will be required to register personal details on the system (hereinafter, “Personal Details”). The Site owners and/or the operators of the Site and/or any of its owners and/or any of its directors and/or anyone on their behalf will not be responsible for errors made by the buyer when entering details of the purchase, including a mistake in his choice of hotel, the vacation package, the date, the number of beds or any other service ordered by the buyer through the Site. Dan Hotels will have no liability whatsoever, direct or indirect, for a situation in which the purchase details are not recorded on the system and/or for any technical and/or other problem which prevents the buyer from purchasing a vacation package through the Site.

5.2 Registering false details is a criminal offense and legal measures will be taken against those registering false details, including claims for compensatory damages in respect of the damages that could be caused to the Site, to its operators and/or any of its owners and/or any of its directors and/or anyone on their behalf.

5.3 The Company will do its utmost to prevent the transfer of the User’s personal details to third parties unless it is obliged to do so in accordance with a judicial order or confronted by a threat to have legal measures taken against it (criminal or civil) in respect of activity that the User has carried out on the Company’s Site. In this case, the Company will be permitted to transfer the User’s details to the party claiming to have been damaged by the User or in accordance with the provisions of the judicial order.

5.4 The User declares that he is aware that upon providing purchase details, he will be incorporated in the Company’s data bank. The Company will be entitled to use the purchase details in order to improve the vacation packages and/or the services that it offers to Users on the Site and to contact the User by regular mail, email as well as by any other means of communication and to adjust the site to its preferred, individual purposes. The Company will not transfer to other entities – except for those stated in section 5.3 above – information that could identify the User in person, unless the User is willing.

The User’s purchase details will be removed from the Company’s database in the event that the User specifically notifies the Company in writing that he does not wish to be included on the Company’s database.

6.2.3 Please note, in accordance with the law to reduce the use of cash – if the order amount is NIS 11,000 or more, we will not be able to receive a cash payment in an amount exceeding 10% of the transaction amount in the order. We will not be able to accept the booking in this situation without presenting alternative means of payment at the reception at the hotel. If you are a tourist and provided: (1) valid passport; and (2) valid form B2/B3/B4/Diplomat Permit– the amount in accordance with the Law stands at NIS 55,000. Please note that the law imposes sanctions on those who act in order to evade the restrictions set out in it.

Canceling a reservation:

6.4.1 Canceling a reservation for a vacation package may only be done by a written application to the Company, sent by registered mail (to She’erit Yisra’el St. 35-37, Te-Aviv 6816522), by fax to number +972-3-7250715 or by email to incoming@danhotels.com. Cancellation of a reservation for a vacation package that is not a Non Refundable Package can also be done with the written confirmation of a telephone representative from the Dan Hotels’ reservation center through phone number +972-3-7408988, which is sent to the Buyer requesting cancellation of the package reservation.

6.4.2 The date set for a cancellation and/or change made in accordance is the date on which the fax and/or the email and/or the registered letter is received by the Company, or the date on which the letter of confirmation from the sales center representative as stated above, is sent to the buyer. If the date on which the notification is received by the Company is a rest day in Israel, the date set [for cancellation] will be considered as the first working day thereafter.

6.4.3 For cancellation of a vacation package that is not a Non Refundable Package and whose date of realization is not at a Peak Period (as defined hereunder):

(1) It is possible to cancel without a cancellation fee up to 2 working days prior to the date of the stay.

(2) Cancellation / no show / shortening the duration of the stay (meaning – partial cancellation of the reservation) made less than 2 working days before the date of the stay, will be subject to cancellation fees amounting to a one night stay.

6.4.4 When canceling a vacation package that is not a Non Refundable Package and whose date of realization is in July-August and/or on main Jewish holidays in Israel (Rosh Hashanah, Succoth, Passover and Shavuot) and/or during any other period at the Company’s sole discretion provided that a notification thereof has been given to the buyer when placing the reservation (hereinafter, “Peak Period”):

(1) Cancellation may be made without cancellation charges up to 7 working days prior to the date of the stay.

(2) Cancellation which is not made on the dates set out in sub-section (1) and/or no show and/or shortening the duration of the stay (meaning – partial cancellation of the reservation) will trigger cancellation fees amounting to 2 nights stay.

(3) In the event of the shortening of the duration of the stay, the part of the stay that is canceled will be subject to cancellation policy in sub-sections (1) & (2) and the cancellation fees will be charged accordingly.

(4) Dan Hotels may define specifically longer cancellation periods than those stated above, provided however that detailed information is given prior to placing the reservation by the Buyer.

Policy for cancellation of a sale by the Company:

7.1 The Company may, at any time and at its exclusive discretion, discontinue the sale of vacation packages on the Site, in whole or in part, in one of the following events:

7.1.1 If it becomes clear that unlawful activity has or is being perpetrated on the Site.

7.1.2 If there is failure in communications and/or a technical fault which prevents or is likely to prevent a certain purchase.

7.1.3 In the event of a force majeure event and/or an act of war, hostility or terror, which, in the Company’s view, prevents the continued sale of vacation packages on the Site.

7.1.4 If there is an error in the description of the vacation packages and/or the services offered for sale on the Site, in the terms of the vacation packages and/or the services and/or in the event of an error, of any kind, entitling the Company to cancel a specific sale.

7.1.5 In any event that an action is taken in contravention of these Regulations.

7.2 Notification of such cancellation will be provided to the User and the Company will refrain from debiting his credit card and will refund the User the money he has paid, to the extent paid, on account of his purchase.

General Terms:

8.1 Conditions to receive a room – an adult of at least 18 years of age must be in attendance, for any reservation.

8.2 Access to rooms at the Company’s hotels is given from 15:00 on the day of the reservation (on Saturdays and the final day of Jewish holidays, access to the rooms is given at 18:00). Rooms at the Company’s hotels must be vacated no later than 12:00 on departure day. Any change in the schedule for accessing or vacating rooms, at the client’s request, will be made with the hotel at the exclusive discretion of the hotel and its management, and subject to the hotel’s occupancy level and for a supplementary charge to be set by the hotel. The Company reserves the right to change the hours of accessing and vacating the rooms, from time to time, in accordance with the hotel and the date of the stay, and a notification to that effect will be given to the buyer when confirming the reservation.

8.3 A “baby” will be regarded as being up to two years of age, and a “child” will be regarded as being between 2 and 12 years of age, for any purpose relating to a stay at a hotel.

8.4 Availability is limited and making a reservation is based only on availability.

8.5 The prices determined for vacation packages are up to and including the last date indicated.

8.6 Promotional offers cannot be used twice.

  1. Changes and general provisions:

9.6 This agreement will be subject solely to the laws of the State of Israel. Sole jurisdiction in all matters relating to this Agreement and to the use of the Site will be with the authorized courts in the district of Tel Aviv-Yafo.

9.7 These Regulations may be viewed at the Company’s offices at: 111 Hayarkon Street, Tel Aviv.

9.8 The Company’s policy regarding its lowest price commitment can be viewed at the following link and at the Company’s offices.

9.9 The Company may be contacted by phone at +972-3-7408988 or by email:

Reservations@danhotels.co.il

Accessibility:

Mano holidays makes effort to provide the best service to all its customers, including people with disabilities.

Mirabelle Plaza Hotel is partially adapted for people with disabilities that use a wheelchair, for structural reasons that do not allow full accessibility.

The hotel has four guest rooms adapted for disabled passengers (Deluxe rooms).

As well the hotel has 4 parking spots adapted for disabled passengers.

The client must pre-check availability of thus rooms/parking spots, before reservation.

The contact details of the accessibility coordinator are detailed at the bottom of the

page. You can contact for any claim, request for improvement, notification of an

unanswered accessibility problem, and for assistance in providing

service (assistance with the accessibility center service will be given to disabled

customers only).

 

Customer Service:

There is a customer service center that provides a telephone service.

For customers to whom telephone service does not provide an appropriate answer, you can contact via email service@mano.co.il.

Also, on the website you can get information about booking status and see digital tickets.

 

Website Caption Size and Screen Size

 

There is accessibility menu on top of the website; that can be reached from any page at the website and change the settings. Those are the tools that can be used:

 

  • Separation to areas at the page for reaching to relevant information easily with pressing tan on the keyboard.
  • There is full separation between content to display buy using a separate CSS file.
  • You can change the contrast of the site to a high level of contrast and very high contrast in which the text is mostly yellow on a black background
  • All colors have been changed for you to reduce as many stimuli as possible and all flashes and certain banners will not be active in these versions to keep the information as comfortable to read as possible
  • Magnifying the page by 200% will not harm the size of the information viewed on the site.
  • In the contrasted versions the site will appear 25% larger than its original size.
  • The accessibility bar has 3 types of magnification options, but if you want to magnify the letters more you can use the following keyboard functions:
  • The Ctrl + key will magnify the text on the site.
  • Ctrl key – will reduce the size of text on the site.
  • The Ctrl 0 key will return the site to its original size.
  • SPACEBAR will lower the site downwards.
  • The F11 key will enlarge the screen to full size – another press will reduce it back.
  • The site supports keyboard navigation by using the TAB key, the arrows and pressing the Enter key will activate the various links.
  • Because of the size of the site there are places on the site that are difficult to reach using a keyboard so alternatives like alternative menu and more have been suggested.

 

Additional Information

In the accessible versions all flashing things have been removed and hidden, therefore some of the information may not appear. We have tried to provide a convenient edition without features that would interfere in the process. We have also made efforts to adapt the versions to as many browsers as possible. The Google Chrome version is the most compatible, and we will try to update more versions later on.

Clarification

Despite our efforts to make all pages of the site accessible, pages that have not yet been accessed or that the appropriate technological solution has not yet been found may be discovered.

We continue our efforts to improve the accessibility of the site, as much as possible, out of faith and a moral commitment to enable the use of the site for the entire population, including people with disabilities.

Contact Details of the Accessibility Coordinator:

Name: Gil Hashmonay

Phone number: 054-4606684

Email: gil@mano.co.il

 

In the event of a controversial interpretation of this document in Hebrew or English, the Hebrew language version will be of decisive importance.